Digital delivery, clearly explained.

1. No physical shipping

FIND, CONNECT and CONVERSE are digital services. There are no physical goods, shipping charges, courier tracking numbers or physical delivery destinations associated with these purchases.

2. When the delivery period begins

The delivery period begins after BuyerBridge has received successful payment and the complete onboarding information, scope confirmation and approvals required for the selected service. We will communicate if essential information is missing.

3. Expected delivery periods

4. CONVERSE preparation and warm-up

The 60-day CONVERSE delivery period includes approximately 30 days for domain and email warm-up. During this period, BuyerBridge may also refine shipment data, research buyer companies and decision-makers, prepare personalization and obtain required exporter approvals. Outreach proceeds after the relevant setup and approval gates are complete.

5. How results are delivered

Results may be delivered through the customer portal, registered email address or another agreed digital channel. Deliveries may be progressive rather than supplied as a single final batch. A portal record, delivery notification or agreed digital handover may serve as evidence of delivery.

6. Customer responsibilities and delays

Customers must provide accurate onboarding information and timely scope, credential and outreach approvals. Delivery periods may pause or extend when customer information or approval is delayed, the scope changes, a selected market lacks sufficient data, or a required third-party system is unavailable.

7. Source and platform limitations

Shipment data, contact sources, email infrastructure and buyer responses depend partly on third-party availability. BuyerBridge will use reasonable efforts to complete the approved service and will communicate a material delivery issue. If BuyerBridge cannot deliver a purchased outcome, the Cancellation & Refund Policy applies to the undelivered portion.

8. Delivery questions

For delivery assistance, include your registered name, selected service and purchase or engagement reference when contacting support.